How TransHeroes Strengthened Service Excellence with Centralized ETA Intelligence
Maintaining high standards in a fast-growing sea freight division
TransHeroes is a full-service logistics provider offering sea, air, road, and rail transport, along with customs services. Known for their dedication to quality and customer satisfaction, they faced a challenge familiar to many in the freight forwarding space: rapidly increasing sea freight volumes coupled with unpredictable shipment schedules.
When they first connected with Dockflow in 2020 through a free account, their sea freight division was scaling fast. And with that growth came complexity.
ETA changes were becoming increasingly frequent and difficult to track manually. With hundreds of shipments moving simultaneously, staying ahead of every update was not just time-consuming, it risked undermining their high service standards.
From reactive tracking to real-time confidence
By becoming a Dockflow customer in 2021, TransHeroes gained full supply chain visibility into all their maritime shipments. Live container updates, terminal data, and verified milestones now feed directly into their system via Dockflow, ensuring every ETA shift is accounted for, without their team or customers needing to log into external portals.
Through a seamless upstream and downstream integration, Dockflow both receives shipment data from TransHeroes and sends verified tracking information back into their existing system. This bi-directional flow of data creates a single source of truth for their operations team, minimizing the need for platform-switching or duplicate inputs.
Logistics enablement that scales with quality
Today, Dockflow supports TransHeroes in delivering the high-touch service their clients expect, even as volumes grow. Their team can focus on delivering proactive communication and ensuring smooth transport across modes, without getting lost in spreadsheets or refreshing carrier portals.
By embedding Dockflow’s visibility tools into their operational backbone, TransHeroes has created a logistics environment where quality scales with volume.
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