Last updated: April 3, 2025
Dockflow is committed to protecting the privacy of all visitors to our website. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data when you browse or interact with our website, accessible at www.dockflow.com. It also explains your rights and the choices available to you.
Note: This Privacy Policy applies solely to interactions with our website. It does not cover use of the Dockflow software platform or services by customers.
1. Who We Are
Dockflow BV
The Beacon
Sint-Pietersvliet 7
2000 Antwerpen, Belgium
Email: [email protected]
2. Information We Collect
When you visit our website, we may collect the following types of information:
a. Personal Data You Provide Voluntarily
You may choose to share certain personal information with us directly by:
- Filling out contact forms
- Signing up for newsletters or events
- Downloading resources (e.g. whitepapers)
- Scheduling a demo
This may include:
- Full name (optional)
- Company name (optional)
- Email address (optional)
- Phone number (optional)
- Job title (optional)
- Any other information you include in your submission
b. Data Collected Automatically
We use cookies and analytics tools to collect certain data automatically:
- IP address
- Browser type and version
- Operating system
- Pages visited
- Time spent on pages
- Referring URLs
- Date and time of visit
- Device type
This data is aggregated and not used to identify individuals unless linked to submitted personal data (e.g. when submitting a form).
3. How We Use Your Data
We collect and use your data for the following purposes:
- To understand how visitors use our website and improve the user experience
- To communicate with you when you request information, book a demo, or subscribe to updates
- To send email updates, marketing campaigns, or invitations to events and webinars
- To monitor the effectiveness of our content and campaigns
- To maintain website security and prevent misuse
We may combine voluntarily submitted data with browsing data to personalize your experience and provide relevant content or follow-up communication.
4. Cookies and Tracking Technologies
We use cookies, pixels, tags, and other similar technologies to track activity and store information. These help us:
- Analyze website performance
- Remember your preferences (e.g. language)
- Run retargeting or remarketing campaigns through platforms like Google Ads or LinkedIn
- Measure email open rates and link clicks via tools like Mailchimp or HubSpot
You may adjust your browser settings to block or delete cookies. Note that some parts of the website may not function properly if cookies are disabled.
5. Third-Party Tools and Data Access
We do not sell, rent, or trade your personal data.
However, we use trusted third-party tools that may process or access your data on our behalf. These tools assist us with:
- Email communications (e.g. Mailchimp, HubSpot)
- Form submissions and CRM (e.g. Typeform, Salesforce, Pipedrive)
- Website analytics (e.g. Google Analytics, Hotjar)
- Ad campaign management (e.g. Google Ads, LinkedIn Ads)
These service providers are bound by their own privacy terms and are only permitted to process data as necessary to perform their services for Dockflow.
6. Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Data retention periods depend on:
- The nature of your interaction (e.g. newsletter sign-up vs. contact form)
- Legal and regulatory obligations
- Internal analytics and improvement processes
You can request the deletion of your personal data at any time (see Section 8).
7. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
While no method of transmission over the Internet or electronic storage is 100% secure, we strive to use commercially acceptable means to protect your information.
8. Your Rights (EU & Global Visitors)
Depending on your location and applicable data protection laws (e.g. GDPR), you have rights including:
- The right to access the personal data we hold about you
- The right to correct or update inaccurate or incomplete data
- The right to withdraw consent at any time
- The right to opt-out of marketing communications
- The right to request deletion of your data
- The right to restrict or object to certain processing activities
To exercise these rights, please contact us at [email protected]. We may require verification of your identity before fulfilling your request.
9. International Data Transfers
Our third-party service providers may process data in jurisdictions outside the EU/EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or service providers certified under frameworks like the EU-U.S. Data Privacy Framework (where applicable).
10. Children’s Privacy
Our website is not directed at children under the age of 13, and we do not knowingly collect data from minors. If you believe a child has provided personal data, please contact us and we will promptly delete the information.
11. Links to Other Websites
Our website may include links to external sites not operated by Dockflow. We are not responsible for the privacy practices or content of these third-party websites and encourage you to review their policies.
12. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new “Last updated” date.
We encourage you to review this page regularly. Continued use of the website after changes means you accept the updated terms.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, you can reach us at:
📧 Email: [email protected]
🌐 Contact Page: www.dockflow.com/contact-us
