Coordinate with partners and elevate your brand

Yes, with Dockflow’s Customer Portal, you can send customized alerts to your clients, providing updates on shipment statuses, delays, and milestones that are always up to date. These alerts ensure your clients stay informed and enhance their overall experience. Alerts are set up as no-code automations, so your team decides which shipment events trigger a message to which client.

Yes, Dockflow’s customer portal software allows you to fully customize your views. With the logistics customer portal, you can tailor your dashboard to your specific needs. Want a direct view of containers nearing demurrage? No problem. Need to track containers with exceptional temperature differences or those discharged in the last hour? It’s all possible. Dockflow’s flexibility ensures you have the most relevant tracking insights at your fingertips.

Yes, Dockflow’s Customer Portal can be fully customized with your company’s branding. You can tailor the portal with your logo, colors, and personalized features, creating a professional experience for your clients. Forwarders use it as a white-label customer portal, under their own brand, so their clients follow every shipment in a portal that carries the forwarder’s name. Notification emails to your clients go out under your brand and domain, and you can embed a Dockflow tracking widget on your own website.

Yes, Dockflow’s Customer Portal gives your customers tracking of their shipments that is always up to date. They can view updates on container statuses and movements, ensuring transparency and enabling proactive decision-making. Behind the portal, carrier data is combined with AIS vessel positions, terminal data and Portbase, with AI predictions for arrival, berthing and unloading and tailored alerts. More on container visibility.

Yes, Dockflow’s Customer Portal supports document uploads and sharing. Upload documents such as bills of lading to a shipment and share them with the partners on it. Customers and partners can easily upload, access, and exchange essential files, streamlining workflows and ensuring everyone stays on the same page.

Dockflow’s logistics portal improves communication by providing a centralized platform where customers can access shipment updates that are always up to date, upload and share documents, and receive tailored alerts. It also cuts communication delays with partners: everyone sees the same statuses, alerts and documents, so fewer updates travel by email or phone and customers always have the information they need.

Dockflow’s portal reduces manual emails and calls by centralizing shipment updates and keeping them always up to date. Customers can independently access shipment statuses, upload and download documents, and receive tailored, customizable alerts, minimizing back-and-forth inquiries and email follow-ups. That lets your team focus on higher-value tasks while enhancing customer satisfaction.

Dockflow’s Customer Portal improves collaboration by providing a centralized platform where consignees, agents, and warehouses can access shipment updates that are always up to date, share documents, and communicate. This transparency reduces miscommunication, streamlines workflows, and ensures all stakeholders are aligned. Forwarders offer that shared view under their own brand, as a white-label customer portal.

Yes. Dockflow sits beside your TMS or FMS, where bookings, rates and dossiers stay, and next to other logistics tools such as your warehouse management system. The Trident API, including free-time calculation, feeds that data into your TMS. Through the API, Dockflow can provide the data stream your company needs. Details are in the API documentation.

Look for tracking that is always up to date, custom alerts for delays, milestones or specific events, document upload and sharing, branding with your own logo and colors, and a link to the systems you already use. Dockflow’s Customer Portal brings these together: 120+ ocean carriers, no-code automations, documents shared with the partners on a shipment, and the Trident API.