Dockflow Privacy Policy

Last updated: November 2, 2026

Dockflow is committed to protecting the privacy of all visitors to our website. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data when you browse or interact with our website, accessible at www.dockflow.com. It also explains your rights and the choices available to you.

Note: This Privacy Policy applies to interactions with our website and, in Section 13, to signing in to Dockflow with a Google account. It does not otherwise cover use of the Dockflow software platform or services by customers.

1. Who We Are

Dockflow BV
The Beacon
Sint-Pietersvliet 7
2000 Antwerpen, Belgium
Email: [email protected]

2. Information We Collect

When you visit our website, we may collect the following types of information:

a. Personal Data You Provide Voluntarily

You may choose to share certain personal information with us directly by:

  • Filling out contact forms
  • Signing up for newsletters or events
  • Downloading resources (e.g. whitepapers)
  • Scheduling a demo

This may include:

  • Full name (optional)
  • Company name (optional)
  • Email address (optional)
  • Phone number (optional)
  • Job title (optional)
  • Any other information you include in your submission

b. Data Collected Automatically

We use cookies and analytics tools to collect certain data automatically:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referring URLs
  • Date and time of visit
  • Device type

This data is aggregated and not used to identify individuals unless linked to submitted personal data (e.g. when submitting a form).

3. How We Use Your Data

We collect and use your data for the following purposes:

  • To understand how visitors use our website and improve the user experience
  • To communicate with you when you request information, book a demo, or subscribe to updates
  • To send email updates, marketing campaigns, or invitations to events and webinars
  • To monitor the effectiveness of our content and campaigns
  • To maintain website security and prevent misuse

We may combine voluntarily submitted data with browsing data to personalize your experience and provide relevant content or follow-up communication.

4. Cookies and Tracking Technologies

We use cookies, pixels, tags, and other similar technologies to track activity and store information. These help us:

  • Analyze website performance
  • Remember your preferences (e.g. language)
  • Run retargeting or remarketing campaigns through platforms like Google Ads or LinkedIn
  • Measure email open rates and link clicks via tools like Mailchimp or HubSpot

You may adjust your browser settings to block or delete cookies. Note that some parts of the website may not function properly if cookies are disabled.

5. Third-Party Tools and Data Access

We do not sell, rent, or trade your personal data.

However, we use trusted third-party tools that may process or access your data on our behalf. These tools assist us with:

  • Email communications (e.g. Mailchimp, HubSpot)
  • Form submissions and CRM (e.g. Typeform, Salesforce, Pipedrive)
  • Website analytics (e.g. Google Analytics, Hotjar)
  • Ad campaign management (e.g. Google Ads, LinkedIn Ads)

These service providers are bound by their own privacy terms and are only permitted to process data as necessary to perform their services for Dockflow.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Data retention periods depend on:

  • The nature of your interaction (e.g. newsletter sign-up vs. contact form)
  • Legal and regulatory obligations
  • Internal analytics and improvement processes

You can request the deletion of your personal data at any time (see Section 8).

7. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

While no method of transmission over the Internet or electronic storage is 100% secure, we strive to use commercially acceptable means to protect your information.

8. Your Rights (EU & Global Visitors)

Depending on your location and applicable data protection laws (e.g. GDPR), you have rights including:

  • The right to access the personal data we hold about you
  • The right to correct or update inaccurate or incomplete data
  • The right to withdraw consent at any time
  • The right to opt-out of marketing communications
  • The right to request deletion of your data
  • The right to restrict or object to certain processing activities

To exercise these rights, please contact us at [email protected]. We may require verification of your identity before fulfilling your request.

9. International Data Transfers

Our third-party service providers may process data in jurisdictions outside the EU/EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or service providers certified under frameworks like the EU-U.S. Data Privacy Framework (where applicable).

10. Children’s Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect data from minors. If you believe a child has provided personal data, please contact us and we will promptly delete the information.

Our website may include links to external sites not operated by Dockflow. We are not responsible for the privacy practices or content of these third-party websites and encourage you to review their policies.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new “Last updated” date.

We encourage you to review this page regularly. Continued use of the website after changes means you accept the updated terms.

13. Signing In with Google

You can choose to link a Google account to your Dockflow account and use it to sign in.

What we access. When you link or sign in with Google, Google shares your account identifier, email address, name and profile picture with us. We do not request access to any other Google data, such as your email, files or contacts.

How we use it. We use this information only to link your Google account to your Dockflow account, to sign you in and to protect your account.

How we store it. We store your Google account identifier and email address with your Dockflow account until you unlink your Google account or your Dockflow account is closed.

How we share it. We do not sell this information, use it for advertising or share it with third parties, except for service providers that host and operate Dockflow on our behalf, or where the law requires it.

Your choices. You can unlink your Google account in your Dockflow account settings, and remove Dockflow's access at any time in your Google Account.

Dockflow's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, you can reach us at:

📧 Email: [email protected]

🌐 Contact Page: www.dockflow.com/contact-us